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In bus stations and at bus stops in my area, there is no information about bus times or which stop bus services use. There is also no real time information about whether buses are running on time. Most service buses now should have audio/visual next stop announcements on the bus but I have not seen any buses with this working and the regulations do not appear to be enforced
Bus times change but passengers are not told. In my local bus station, services are moved from one stop to another but passengers are not informed leading to confusion. Occasionally new services are introduced but this is not promoted and there is no marketing.
Before doing anything else these basics need to be addressed to give existing and new users confidence in the bus network.
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